Live / Sports
ptc55com collects and uses your account data only to run the services you access — including your wallet, transaction records and account settings. This policy explains what we collect, why we collect it, and what choices you have, with access subject to your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact information, date of birth and the payment method details you link to your wallet. If you use bKash, Upay or Bank Transfer to fund your account, we record transaction references, amounts and timestamps as part of your account ledger. We do not store full payment credentials on our servers; those pass through the respective payment provider under their own terms. We also collect activity data: pages visited, games opened, session duration and device type. This helps us keep the account experience working correctly across mobile and desktop without interruption. Log data — including IP address and browser type — is retained for security and fraud-prevention purposes for a period determined by our data-retention policy. All data handling is subject to the applicable laws of Bangladesh and the eligible regions from which you access the platform. Where local law restricts a particular form of data use, that restriction applies. We do not sell your personal data to third-party advertisers. Any sharing is limited to service providers who help us operate the platform, and those providers are bound by equivalent data obligations.
This policy covers data we handle directly through ptc55com and the account services attached to it. It does not extend to third-party sites you may reach through links on our pages, nor to the data practices of payment providers such as bKash, Upay or Bank Transfer — those are governed by their own published policies. Understanding where our responsibility starts and ends helps you make informed choices about the data you share.
Data collected during login, registration and session activity on ptc55com falls within this policy. This includes your saved account preferences, wallet history and any verification steps completed inside your account dashboard.
Payment transaction references generated when you use bKash, Upay or Bank Transfer are recorded in your account ledger under this policy. The payment provider's own data practices apply to the processing stage, not ours.
Browsing and interaction data collected while you navigate our game lobby, sports markets or account pages is covered here. This includes click paths, session length and feature usage captured through our own analytics tools.
External services — including game studios, payment gateways and any linked pages outside ptc55com — operate under their own privacy terms. We are not responsible for data handling by those third parties once you leave our environment.
You have concrete actions available to you under this policy, and we have made the most common ones accessible directly through your account. Reviewing your stored details does not require contacting support — log in and open the account settings page to see the name, contact information and payment method references we hold for you. If anything looks incorrect, the same settings area lets you update contact details and linked wallet information directly. For data that is not editable through the self-service account page — such as historical transaction records or activity logs — you can raise a request through our published support routes. We will confirm what we hold and, where the applicable law supports it, action a correction or provide a copy of the relevant records. The process for raising such a request is described in our support section below. Your eligibility to exercise particular rights depends on local law and the eligible region from which you access the platform.
Log into your account and open the settings page to see the personal details and payment method references we currently hold. No support ticket is needed for this step.
Update your contact information and linked wallet details — including bKash or Bank Transfer references — directly from the account settings screen. Changes take effect on save.
If you want to know more about what we hold, or if you believe a record is inaccurate and cannot be corrected through the settings page, contact our support team using the routes listed below.
For deletion or export requests where local law applies, submit your request through the live chat or email route shown in the support section. We will confirm receipt and explain the next steps.
If you have a question about this policy, want to understand how a specific piece of your data is used, or need to raise a correction request, the routes below are the ones we publish. We do not invent contact channels or response commitments beyond what is visible on the site.
Open the chat widget on ptc55com while logged in to ask a privacy-related question or start a data request. Use your account email so we can verify your identity before discussing account records.
Send your privacy query or formal data request to the support email address published on our contact page. Include your registered account email and a description of the data matter you are raising.
The Help section accessible after login contains published answers about data handling, account settings and how to update wallet details for bKash, Upay and Bank Transfer. Check there before raising a ticket.
Our approach to data handling is built around the minimum necessary — we collect what is needed to run your account and no more. Below are the four areas where data practice directly affects your account experience.
We use session cookies to keep you logged in across pages and to remember your language and account preferences. Analytics cookies measure page performance. You can manage cookie preferences through your browser settings; disabling session cookies may affect how your account loads.
Login credentials are stored using one-way encryption. We do not have access to your password in plain text. If you suspect your account has been accessed without your permission, use the account recovery route on the login page immediately and then contact live chat.
Transaction records — including bKash, Upay and Bank Transfer references — are retained for the period required by applicable financial and regulatory obligations. Account activity logs are kept for a shorter period set by our internal retention schedule. On account closure, data is handled in line with the applicable law of your eligible region.
When we update this policy, we post the revised version at ptc55com/privacy-policy/ and update the effective date shown at the top of the page. Continued use of the account after an update indicates acceptance of the revised terms. If a change materially affects your rights, we aim to notify you through your registered contact details.
The questions below cover what real account holders ask us about data, access rights and how this policy works in practice. If your question is not answered here, use the live chat or email route in the support section above.
We collect your name, contact details, date of birth and the payment method references you link to your wallet — such as your bKash number or Bank Transfer details. We also collect session and device data to keep the account working correctly across your devices.
We store transaction references and timestamps in your account ledger, but we do not store full payment credentials. The processing of payments through bKash, Upay or Bank Transfer is handled by those providers under their own data terms, not ours.
Log in and open your account settings page — your name, contact information and linked payment references are visible there. For transaction records and activity logs not shown in settings, contact us through live chat or email with your registered account details.
You can raise a deletion request through our email support route. Whether and how we can action it depends on the applicable law of your eligible region in Bangladesh and any financial record-keeping obligations that apply to your account history. We will explain the position when we receive your request.
We share data only with service providers who help us operate the platform — such as payment processors and analytics tools — and those providers are contractually bound to handle it appropriately. We do not sell personal data to advertisers or unrelated third parties.
On account closure, we handle retained data in line with the applicable law of your eligible region. Financial transaction records are kept for the period required by relevant obligations. You can ask about the specific retention period for your account through the email support route.